Frequently asked questions
Everything you need to know about the Health Coverage.

1. What is Purno Health Service?


2. Who can register Purno Health Service?


3. What is the cost of a Purno Health Insurance Package?


4. What are the features of Purno Health Service?


5. How can I Purchase Purno Health's Health insurance packages?


6. Can I appoint a doctor for audio or video consultation without the subscription of a health coverage package?


7. What is the difference between MBBS Doctor and Specialist doctors in Purno Health?


8. How can I appoint an On-demand Specialist Doctor?


9. Can I appoint specialists for audio consultation?


10. Can I appoint specialists for video consultation?


11. Can I use my account to take consultation for someone else?


12. Is it possible to talk to doctors through a video call for free?


13. Is it possible to talk to doctors through an Audio call?


14. Do I need to book an appointment to talk to a doctor via Audio/Video Call at Purno Health Service?


15.Will I get health nutrition tips in Purno Health Service?


16. What are the benefits of Purno Health Service Plan?


17. For which Hospital will I get discount or cashback?


18. Who can I nominate for Life insurance?


19. Where do I contact for life/health insurance coverage claims?


20. How long does it take to fulfill the coverages?


21. Is it mandatory to have Bkash account on the number I registered with?


22. When do I become eligible for health coverage?


23. What is the procedure to claim a coverage?


24. What is the procedure to claim coverage for hospitalization?


25. How to claim IPD & OPD coverage and what are the required documents to claim IPD and OPD coverage?


26. How to claim life and death coverage and what are the required documents to claim natural or accidental death coverage?


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